COVID-19 Safety Policy

Travel with confidence. Kroovel's COVID-19 safety policy details our rigorous vehicle sanitisation and chauffeur protocols for all luxury car and jet hires.

Our Commitment to Your Health and Safety

At Kroovel, your well-being has always been our highest priority, sitting alongside our commitment to providing an unparalleled luxury travel experience. In light of global health considerations, we have formalised and enhanced our stringent hygiene protocols to ensure every journey you take with us is not only stylish and comfortable but also exceptionally safe. This policy outlines the meticulous standards we uphold across our entire fleet and services.

Meticulous Vehicle Sanitisation

We believe peace of mind begins with a pristine environment. That is why each of our vehicles, whether it’s a Rolls-Royce Phantom Limo for a special occasion or a Mercedes Jet Class for an airport transfer, undergoes a rigorous sanitisation process before and after every single booking. Our comprehensive procedure includes:

Deep Disinfection: A thorough deep cleaning of all interior surfaces using professional-grade, certified antibacterial solutions that are effective and safe for passengers.
High-Touch Point Focus: We pay special, detailed attention to all high-touch areas. This includes door handles (inside and out), seat belts and buckles, armrests, window controls, and entertainment touchscreens.
Cabin Air Quality: Every vehicle’s interior is fully ventilated between journeys to circulate fresh air, ensuring a clean and pleasant cabin environment welcomes you at the start of your hire.

Professional Chauffeur Protocols

Our professional chauffeurs are the face of Kroovel and are fundamental to our safety promise. Every member of our chauffeur hire team is trained to follow strict hygiene and presentation protocols to safeguard your health and comfort. These practices include:

Regular and thorough hand sanitisation before and after each client interaction and journey.
Conducting a final wipe-down of key surfaces with disinfectant wipes just prior to a client entering the vehicle.
Maintaining an impeccable, clean, and professional appearance at all times, reflecting our high standards.

Travel with Confidence Across All Services

We understand that trust is earned. We want you to feel completely confident when you book with us, regardless of the service. These exacting sanitisation standards are applied universally across our entire fleet. This means you can expect the same level of care whether you are arranging a grand entrance at The Royal Albert Hall in a Rolls-Royce Ghost, hiring a thrilling Bugatti Veyron, or chartering a private jet for business or leisure.

Your comfort and safety are paramount. By consistently reviewing and updating our protocols in line with the latest guidance, we ensure you can relax and travel with absolute peace of mind. Should you have any questions about our safety measures, please do not hesitate to contact our team.

Frequently Asked Questions

How often are your vehicles sanitised?

Every Kroovel vehicle is thoroughly and professionally sanitised before and after every single booking, without exception.

What areas of the vehicle do you focus on cleaning?

We perform a full deep clean of the interior and pay special attention to high-touch areas, including all door handles, seatbelts, armrests, entertainment systems, and controls.

Are your chauffeurs trained in specific hygiene protocols?

Yes, all our chauffeurs adhere to strict hygiene practices. This includes regular hand sanitisation and ensuring the vehicle is confirmed as pristine before a client enters.

Does this safety policy apply to all vehicles and services?

Absolutely. Our rigorous sanitisation standards are applied universally, whether you hire a limousine, a luxury saloon, a performance supercar, or charter a private aircraft.

Can I make special requests regarding cleanliness or contact?

Your comfort is our priority. Please feel free to discuss any specific concerns or requests with our team when you book, and we will do our utmost to accommodate them.