Privacy Policy

Read the official Kroovel Privacy Policy to understand how we collect, use, and safeguard your personal information. Your privacy and data security are our top priority.

Privacy Policy for Kroovel Limited

Introduction

At Kroovel Limited, we understand that your privacy is paramount. We are committed to protecting the personal information you provide to us when you use our Kroovel Limited services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect personal information from you when you book our Kroovel Limited services, whether through our website, by phone, or in person. This information may include:

Contact Information: Your name, phone number, email address, postal address.
Event Details: Date, time, and location(s) of your event, type of event, number of attendees (if relevant), specific requirements for the hire (e.g., vehicle type, catering, decorations).
Guest Information (if provided): If you provide us with a guest list for coordination purposes, we will collect the names of your guests. We will only use this information for the specific purpose of your booking and will not use it for marketing.
Payment Details: Credit card or other payment information necessary to process your booking. We use secure payment processors and do not store your complete payment card details on our systems.
Communication History: Records of our communications with you regarding your booking.
Technical Data (if applicable): If you use our website, we may collect your IP address, browser type, and device information for website analytics and security purposes.

How We Use Your Information

We use your information for the following purposes:

Service Provision: To fulfill your Kroovel Limited booking, including coordinating logistics, providing the requested services, and communicating with you about your event.
Communication: To send you booking confirmations, event reminders, important updates, and to respond to your inquiries.
Improving Our Services: We may use aggregated, anonymized data to analyze trends and improve our service offerings. This data will not identify you personally.
Legal Compliance: To comply with applicable laws and regulations.

Sharing Your Information

We may share your information with the following categories of third parties, but only to the extent necessary to provide our services:

Staff: Our employees involved in coordinating and providing your Kroovel Limited services will have access to your information as needed.
Service Providers: We may share your information with trusted third-party vendors who assist us with certain aspects of our services, such as catering, security, or transportation (e.g., if we need to coordinate with a third-party chauffeur service for a specific vehicle). We ensure that these vendors have appropriate data protection measures in place.
Legal Authorities: We may disclose your information to law enforcement or other government agencies if required by law or legal process.

Data Security

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, use, or disclosure. We use secure servers and encryption methods to protect your data during transmission and storage.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. We will securely dispose of your information when it is no longer needed.

Your Rights

You have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccuracies in your personal information.
Deletion: Request that we delete your personal information, subject to legal obligations.
Objection: Object to the processing of your personal information for certain purposes.

To exercise these rights, please contact us at [email protected]

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Kroovel Limited, 6 High Street, Wheathampstead, St. Albans, England, AL4 8AA

Phone: 0800 066 2120 or 0203 011 5099

Email: [email protected]

Thank you for choosing Kroovel Limited. We value your business and are committed to protecting your privacy.

Frequently Asked Questions

What is the main purpose of this privacy policy?

This policy explains in detail what personal data we collect when you use our services (e.g., your name and email for a quote), why we need it (to provide our service), and how we keep it safe and secure.

Is my payment information safe when I book with you?

Yes. We do not store your full credit card details on our servers. All payments are processed through secure, industry-leading, PCI-compliant payment gateways to ensure your financial data is always protected.

Do you share my personal data with other companies?

We only share your information when it is essential to fulfil your booking, for example, providing your name and contact details to the specific chauffeur or vehicle operator assigned to your hire. We never sell your data to third-party marketing companies.

How can I access or request deletion of my data?

You have the right to view, amend, or delete the personal information we hold about you. To make a request, please get in touch with us using the details on our main Contact Us page, and we will guide you through the process.

Why does your website use cookies?

We use cookies to ensure our website functions correctly, for instance, to remember your details as you fill out a quote form. We also use them for anonymous analytics to help us understand how visitors use our site so we can improve it. For full details, please read our Cookie Policy.